Privacy Policy

This Privacy Policy applies to Personal Information that Shell Energy North America (US), L.P., a company registered in the United States whose registered office is at 1000 Main, 12th Floor, Houston, Texas 77002, USA (“Company”) obtains from you as a result of making the Shell Energy Connect Website available to you.  The Website is intended to provide you with access to energy industry reports, real-time market pricing data, and customer account information. 

Please read this Privacy Policy and familiarize yourself with our privacy practices.  If you do not agree with this Privacy Policy, you should not provide your Personal Information to Company or use this Company Website.  On your journey around other Company websites, please check the privacy policies of each website and program, and do not assume that this Privacy Policy applies to all Company websites.  

Collection and Use of Personal Information

The Personal Information the Company collects includes:
  • Name
  • Address
  • Phone number
  • Email address
  • Job title
  • Company information
  • Bank account information
  • Tax related information
  • Details about your computers, devices, applications and networks, such as IP address, browser characteristics, device ID and characteristics, device operating system information and system language preferences
  • Details about Internet or network usage, activities on our websites and usage patterns of products and services, referring URLs, dates and times of website visits, and information commonly recorded in web server logs

We use the collected Personal Information in order to:
  • Onboard/enable you as a customer of Shell Energy North America;
  • Respond to queries or requests submitted by you;
  • Process transactions submitted by you;
  • Administer or otherwise carry out our obligations in relation to the Shell Energy Connect Website;
  • Anticipate and resolve problems with the Shell Energy Connect Website;
  • Better tailor and improve the features of the Shell Energy Connect Website or products or services; and/or
  • Offer you other Shell products or services that may be of interest to you.


The Shell Energy Connect Website uses cookies. A cookie is a small text file that we send to your internet browser so that we are able to recognize your browser when you return. Cookies can collect data on the use of the website such as which pages are visited and the duration of a user session. When you use the website, the cookie sends data to Company.

Company does not retain a cookie longer than necessary. We use session cookies and permanent cookies:
  • A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended, and the cookie is deleted.
  • A permanent cookie enables the website to recognize you at a subsequent visit.

Company stores cookies that are essential in providing the functionalities of the website.  For instance, the cookies remember your preferences, such as language and region, which remain as your default settings when you revisit the website.  You may choose to reject or block the cookies set by Company or the websites of any third party suppliers by changing your browser settings: see the Help function within your browser for further details. 

Please note that most browsers automatically accept cookies; therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies.

You can also visit for details on how to delete or reject cookies and for further information on cookies generally.  For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your mobile device manual.

Note, though, that if you reject the use of cookies you will still be able to visit our websites.  However, some of the website functions may not work correctly, and you may no longer be able to use all of the website functionalities.

Third Party Access to Your Information

Any Personal Information may be supplied or transferred to Company Affiliates or to third parties, such as in the following, non-exclusive list of situations:
  • As required by law, such as to comply with a subpoena or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • With our trusted service providers who work on our behalf to provide us services, have agreed to adhere to the rules set forth in this Privacy Policy, and do not have an independent use of the information we disclose to them;
  • When you opt-in to receive offers from Company Affiliates or third parties.

Use of Your Information Submitted to Other Applications or Websites

We cannot be responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our website or you linked to our website from a third party website.  We recommend that you check the privacy policy of each site you visit that site’s owner or operator if you have any questions or concerns.

Data Retention Policy and Managing Your Information

We will retain Personal Information for as long as you are a customer and/or use the Shell Energy Connect Website.  Upon the termination of your relationship as a customer, Company will dispose of and not retain any Personal Information.  If at any time you would like us to delete Personal Information that you have provided Company, please contact us via us via email at  We will delete such information within a reasonable time.  Please note that some or all Personal Information may be required in order for the Shell Energy Connect Website to function properly for your use.


Company and our trusted service providers who work on our behalf to provide the Shell Energy Connect Website do not knowingly solicit data from or market to children under the age of 13.  If you are under the age of 13, please do not send us your Personal Information, such as your name, address, email address, or telephone number.  If a parent or guardian becomes aware that his or her child has provided us with Personal Information without the parent or guardian’s consent, please contact us via email at  We will delete such information within a reasonable time.

Accuracy of Information

We aim to keep our information about you as accurate as possible.  If you would like to review or change any Personal Information, please contact us via email at


We are concerned about safeguarding the confidentiality of your information.  We provide physical, electronic, and procedural safeguards to protect information we process and maintain, and we will update these measures, if appropriate, as new technology becomes available.  Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time for any reason.  If we make any substantial changes to this Privacy Policy, including but not limited to the way in which we use your Personal Information, we will post the changes on this page and will do our best to notify you of any such changes.  You are advised to consult this Privacy Policy regularly for any changes.

Your Consent

By providing information to us or using the Shell Energy Connect Website, you are consenting to our processing of Personal Information as set forth in this Privacy Policy now and as amended by us and according to the locally applicable privacy standards.

Contact Us

If you have any questions regarding our Privacy Policy, please contact us via email at

Effective Date

August 5, 2015