Welcome to the ShellEnergyConnect.com website. This website is owned and operated by Shell Energy North America (US), L.P. (“Shell Energy”), a company registered in Delaware whose main office is at 1000 Main, Level 12, Houston, Texas.

Visitors to this website are bound by the following terms and conditions so please read these carefully before going on. For the purposes of these terms and conditions, "this website" means all parts of the ShellEnergyConnect.com website.  This website may link to other Shell websites.

Other Shell websites may contain terms and conditions which are different from these terms and conditions. On your journey around the Shell websites please check the terms and conditions of each website which you visit and do not assume that these terms and conditions apply to all Shell websites. 

Disclaimer

• Shell companies have their own separate identities but in this website we may sometimes use "Shell", "Group", "we" or "us" when we refer to Shell companies in general or where no useful purpose is served by identifying any particular Shell company.
• This website may include links to external websites. When you follow such links the external website may appear as a full screen (in which case you will need to use the back button on your browser to return to this website) or in some cases it may appear within the frame of this website (in which case you will be able to return to this website by using the navigation buttons within the frame). Where an external website appears within the frame of this website, this is purely for ease of navigation back to this website and does not indicate any responsibility on our part for the external website concerned, even if it is a website owned and operated by another Shell company. These links are provided in order to help you find relevant websites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Shell Energy is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website to which this website includes a link infringes the intellectual property rights of any third party).
• All information or advice provided as part of this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. Shell Energy tries to ensure that all information provided as part of this website is correct at the time of inclusion on the website but does not guarantee the accuracy of such information. Shell Energy is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action.
• Shell reserves the right to monitor any information transmitted or received through any forum provided. Shell, at its sole discretion and without prior notice, may at any time review, remove or otherwise block any material posted.
• Should any part of this site offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Shell. Shell accepts no responsibility or liability for anything posted on the forum by any user of the forum and you must not use the forum to post, upload, or otherwise transmit information or pictures that are defamatory, a breach of privacy or otherwise unlawful.

IN NO EVENT WILL SHELL ENERGY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

Terms and Conditions

• This website contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Shell Energy or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this website. 
• This website also contains trade marks, including the mark "Shell" and the Shell emblem. All trade marks included on this website belong to Shell Energy or have been licensed to it by the owner(s) of those trade marks for use on this website.

You may

• access any part of the website to which you have been granted access;
• print off one copy of any or all of the pages for your own personal reference.

You may not

• copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the website except as set out under "You may". These restrictions apply in relation to all or part of the material on the website; 
• remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website;
• link to this website; 

without our express written consent. 

If you wish to provide a hypertext or other link to this website, please email the Webmaster with details of:

• the URL(s) of the web page(s) from which you are proposing to link to this website
• the URL(s) of the web page(s) on this website to which you are proposing to link

and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so. 

Changes to Terms and Conditions

Shell Energy may change the terms and conditions and disclaimer set out above from time to time. By browsing this website you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Changes to Operation of Web Site

• Shell Energy may change the format and content of this website at any time in its sole discretion.
• Shell Energy may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.
• Shell Energy reserves the right to terminate access to this website at any time and without notice.

Data Protection

Personal details provided to Shell Energy or other Shell companies through this website will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

Complaints Procedure

If you have a question or concern regarding this website, please contact us at AskShellEnergy@shell.com.

Jurisdiction

These terms and conditions are governed by and to be interpreted in accordance with the laws of the State of Texas and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the website whether in contract or tort or otherwise the Texas courts will have non-exclusive jurisdiction over such dispute. EACH PARTY IRREVOCABLY WAIVES ITS RIGHTS TO JURY TRIALS.

Last modified; July 22, 2015